Refund policy
30-Day Return Guarantee
You have 30 days from receiving your order to request a return.
Eligible for Return
Your item must meet one of the following:
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Wrong size
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Wrong product
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Wrong color
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Damaged on arrival
Returns for change of mind, personal preference, or unwanted gifts are not accepted.
How to Start a Return
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Contact us at support@drumcrave.com.
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Provide:
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Reason for return
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Picture proof of the issue
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Our team will review your request. If approved, we’ll provide:
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Return shipping label
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Instructions on how & where to send your package
Items sent without approval will not be accepted.
Refunds
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Once we receive and inspect your item, we’ll notify you if your refund is approved.
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Approved refunds will be issued to your original payment method.
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Please allow some time for your bank or credit card to process the refund.
Order Cancellations
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Orders can only be cancelled if production hasn’t started.
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Production may begin within hours, so same-day cancellations are not always possible.
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Contact us immediately with your order details if you wish to cancel.
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Once production starts or item ships, cancellation is no longer possible.
Damages & Issues
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Inspect your order upon arrival.
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Contact us immediately if the item is defective, damaged, or incorrect.
Exchanges
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We do not offer direct exchanges.
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To get a different item: return the original (if eligible) and place a new order.
Contact Us
Questions about returns, refunds, or orders: support@drumcrave.com